Our Numbers

The Board


Our Partners

The Company

MSA-Multi Serass is the only player capable of performing all the typical functions of an in-house claims department.

With its proprietary cutting-edge technological platform, MSA-Multi Serass supplies insurance companies with full outsourcing services for the whole insurance claims management value chain.
Expertise in the insurance claims field, a long-term innovation focus and the constant roll out of new technological solutions make the company the best of its kind in the Italian insurance market.



MSA was founded in 1979 – with the Multi Serass brand – as an Italian insurance claims outsourcing company. Our staff expertise and operational framework mean that MSA-Multi Serass is now capable of managing over 130,000 new-generation insurance claims in both the motor and property claims areas.

MSA-Multi Serass long standing propensity for innovation and technological drive has enabled us to achieve our next targets, particularly in the international context.

MSA-Multi Serass is currently the only market player capable of acting as a Global Service Provider in the insurance claims market, enabling both companies and MGA/B (managing general agents/brokers) to fully outsource services in one of the most critical sectors of the insurance value chain.


Years of expertise

100k ~

New generation
insurance claims in 2022


Nations ,
an international presence with headquarters in Italy, France, Spain, Portugal, Switzerland and Belgium


Companies and


Staff, including employees and consultants


    • Giovanni Campus

      Chief Executive Officer

      MSA-Multi Serass | from 2006 to today

      Chief executive officer

      ACCENTURE | from 1998 to 2006

      Senior Manager of the Strategic Services division and head of insurance claims products. In this period, Giovanni worked constantly in the insurance claims area, with Italy's largest insurance groups (Allianz, FonSai, Generali, Axa, Unipol, Zurich, etc.)

    • Fabio Piras

      Managing Director

      MSA-Multi Serass | from 2016 to present

      Managing Director

      Intesa Sanpaolo Assicura | from 2011 to 2015

      Director of Claims Change Management, coordinating planning, development and implementation of the company’s new initiatives in organisational, process and IT contexts

      Zurich | from 2008 to 2011

      Claims Vendor Manager, focusing on cost control and process optimisation.

    • Alessandro Sebastiani

      International business development, litigation, complaints and audits manager

      MSA-Multi Serass | from 2011 to present

      International business development, litigation, complaints and audits Manager

      Intereurope AG | from 2005 to 2011

      International Relations, Strategy and Development Manager

      Van Ameyde | dal 1998 al 2005

      French and Van Ameyde International Manager for Italian and Southern Europe markets

    • Marco Frola

      Insurance Claims Manager

      MSA-Multi Serass | from 2011 to today

      Insurance Claims Manager

      Gruppo Fonsai | from 1988 to 2011

      Personal Damage and Motor Claims Manager. After the merger with Fondiaria, Marco managed the firm’s Italian claims handling network. In 2005 he became Head of the group's Specialist Claims Handling Unit and since July 2009, he has been Director of the Technical Control-Antifraud, Guarantee Fund and Foreign Motor Vehicle units



    MSA-Multi Serass story is one of staged innovation applied to process, leading to the adoption of a technologically cutting-edge claims management system.


    Long lasting partnerships with companies that recognise outsourcing as one of the main strategic drivers for market competition.