The Company

THE COMPANY

Msa Multi Serass can offer a personalized service based on customer needs, thanks to the experience gained in over 40 years of activity in claims management.

Our Numbers

Highlights of the company

Highlights of the compan

Msa was founded in 1979 (with the Multi Serass brand) by Salvatore Campus, one of the first entrepreneurs to understand the opportunity to create an Italian Outsourcing Company focused on claims management. Since its inception, preparing the best settlement solution based on the customer’s needs has been a priority for the company. Moral rigor has always been a crucial feature in the entire staff’s cultural background. Thanks to the skills of our staff and operational structure, today the company manages over 135,000 new generation annual claims, both in the automobile sector and in the Non-Life Branches sector, providing the highest level of information security according to the ISO 27001 Standard.

Msa is currently the only market player to play global service provider’s role in the claims field. Both companies and the MGA/B (Managing General Agency/Broker) can entrust Msa in full outsourcing one of the most critical areas of the insurance value chain.

40+

Years of experience

135k ~

Claims settled in 2019

3

Countries,
International presence with offices in Italy, France and Spain

20+

Companies and
customers

200+

People, between employees and collaborators

Board Directors

Board Directors

Resume

Giovanni Campus

General Manager and Shareholder

• Msa Multi Serass (2006 to present): General Manager and Shareholder

• ACCENTURE (from 1998 to 2006): Senior Manager of the Strategic Services division and responsible for "Claims" offering. He worked in the claims area during this time, collaborating with the Italian market's major insurance groups (Allianz, FonSai, Generali, Axa, Unipol, Zurich, and more).

Fabio Piras

Vice General Manager

• Msa Multi Serass Serass (from 2016 to today): Deputy General Manager

• Intesa Sanpaolo Assicura (from 2011 to 2015): Director of Claims Change Management, he coordinated the planning, development, and start-up of the Company's new initiatives in the claims area in the organizational, procedural and IT fields

• Zurich (from 2008 to 2011): Claims Vendor Manager, with a focus on cost control and process optimization

Alessandro Sebastiani

Vice General Manager

• Msa Multi Serass (from 2011 to today): Deputy General Manager

• Intereurope AG (from 2005 to 2011): Director of International Relations, Strategy and Development

• Van Ameyde (from 1998 to 2005): Responsible in France and at Van Ameyde International for the Italian and Southern European markets

Marco Frola

Claims Director

• Msa Multi Serass (from 2011 to today): Claims Manager

• FonSai Group (from 1988 to 2011): Head of the Personal Damage and Car Claims units. Following the merger with Fondiaria, he managed the area Settlement Network. In 2005, he became head of the Group's Specialized Claims Unit. From July 2009, he held the position of Director of the Technical Control-Anti-Fraud Units, Guarantee Fund and Foreign Motor Vehicles.

Giovanni Campus

General Manager and Shareholder

• Msa Multi Serass (2006 to present): General Manager and Shareholder

• ACCENTURE (from 1998 to 2006): Senior Manager of the Strategic Services division and responsible for "Claims" offering. He worked in the claims area during this time, collaborating with the Italian market's major insurance groups (Allianz, FonSai, Generali, Axa, Unipol, Zurich, and more).

Fabio Piras

Vice General Manager

• Msa Multi Serass (from 2016 to today): Deputy General Manager

• Intesa Sanpaolo Assicura (from 2011 to 2015): Director of Claims Change Management, he coordinated the planning, development, and start-up of the Company's new initiatives in the claims area in the organizational, procedural and IT fields

• Zurich (from 2008 to 2011): Claims Vendor Manager, with a focus on cost control and process optimization

Alessandro Sebastiani

Vice General Manager

• Msa Multi Serass (from 2011 to today): Deputy General Manager

• Intereurope AG (from 2005 to 2011): Director of International Relations, Strategy and Development

• Van Ameyde (from 1998 to 2005): Responsible in France and at Van Ameyde International for the Italian and Southern European markets

Marco Frola

Claims Director

• Msa Multi Serass (from 2011 to today): Claims Manager

• FonSai Group (from 1988 to 2011): Head of the Personal Damage and Car Claims units. Following the merger with Fondiaria, he managed the area Settlement Network. In 2005, he became head of the Group's Specialized Claims Unit. From July 2009, he held the position of Director of the Technical Control-Anti-Fraud Units, Guarantee Fund and Foreign Motor Vehicles.

Timeline

Timeline

The goals achieved from 1979 to today

The path traced by Msa Multi Serass tells the story of innovation applied to the process and the steps that led to adopting a technologically advanced claims system.

Partners

Our Partners

Stable and lasting collaborations with companies that identify outsourcing as one of the main strategic levers for market competitiveness

©Msa Multi Serass

Msa – Multi Serass S.r.l, a limited liability company, Subject to the Direction and Coordination of Sirio Holding Srl

Registered office: Via Sangro, 15 – 20132 Milan – R.E.A. MI – 2506361 – Fiscal Code / VAT number 10116240960

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