A management system designed and developed by Msa for the management of claims in all non- life classes. Built natively as a multi-company system, Clever is integrated with all the insurance world’s databases and services (Servizi Ania, Consap, Ivass – AIA, Portfolio, Tax Register, …). It can interact with all portfolio systems on the market.

In line with the ISO 27001 Standard

the information management system ensures its integrity, confidentiality, and availability and it protects the company’s sensitive data.


Technical detail

Clever, developed with a proprietary framework underlying all Msa applications, is a SPA (Single Page Application) written in React JS and based on Microsoft’s Fluent UI graphic framework. The application Back End is based on REST services – Framework Spring; two-level security, managed with a mix of web session and JWT and is implemented with the Spring Security framework. The database is controlled with the MyBatis ORM.


Added value functionality

Centralized rules

Workflow engine for process management

Automatic deadline management

The task manager indicates the daily activities to complete, both from the liquidators’ side and the administrative board.

CARD flows management

The integrated management of flows makes the system suitable for motor companies adhering to the CARD Convention and non-adhering foreign companies.

Dynamic claims profiling

  • Suggest the most appropriate management path.
  • Multiple segmentation variables (claims complexity, settlement agent workload...)

Integrated Document Management

The system allows computer access to all the claim documents, organizing them down to the single type of damage and it is natively integrated with automatic emailing systems.

Directional control panel

A statistical department monitors the leading technical performance indicators and the management process’s execution speed at a synthetic and analytical level.

Claim+ opening form

The claim’s opening is managed by a specific vertical service of Clever called Claim+, designed to optimize the opening process through the Call Center.


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©Msa Multi Serass

Msa – Multi Serass S.r.l, a limited liability company, Subject to the Direction and Coordination of MSA Mizar SPA

Registered office: Via Sangro, 15 – 20132 Milan – R.E.A. MI – 2506361 – Fiscal Code / VAT number 10116240960