Clever
A management system designed and developed by Msa for the management of claims in all non- life classes. Built natively as a multi-company system, Clever is integrated with all the insurance world’s databases and services (Servizi Ania, Consap, Ivass – AIA, Portfolio, Tax Register, …). It can interact with all portfolio systems on the market.
In line with the ISO 27001 Standard
the information management system ensures its integrity, confidentiality, and availability and it protects the company’s sensitive data.
TECHNICAL DETAIL
Technical detail
Clever, developed with a proprietary framework underlying all Msa applications, is a SPA (Single Page Application) written in React JS and based on Microsoft’s Fluent UI graphic framework. The application Back End is based on REST services – Framework Spring; two-level security, managed with a mix of web session and JWT and is implemented with the Spring Security framework. The database is controlled with the MyBatis ORM.
ADDED VALUE FUNCTIONALITY
Added value functionality
Centralized rules
Workflow engine for process management
Automatic deadline management
The task manager indicates the daily activities to complete, both from the liquidators’ side and the administrative board.
CARD flows management
The integrated management of flows makes the system suitable for motor companies adhering to the CARD Convention and non-adhering foreign companies.
Dynamic claims profiling
- Suggest the most appropriate management path.
- Multiple segmentation variables (claims complexity, settlement agent workload...)
Integrated Document Management
The system allows computer access to all the claim documents, organizing them down to the single type of damage and it is natively integrated with automatic emailing systems.
Directional control panel
A statistical department monitors the leading technical performance indicators and the management process’s execution speed at a synthetic and analytical level.
Claim+ opening form
The claim’s opening is managed by a specific vertical service of Clever called Claim+, designed to optimize the opening process through the Call Center.
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