A management system designed and developed by MSA-Multi Serass to deal with claims in all insurance branches. Natively multi-company, it is integrated with all databases and insurance industry (Ania, Consap, Ivass – AIA, Portfolio, tax registry, etc.) and interfaces with all portfolio systems on the market.

Clever

Conforms to ISO 27001 standards

Our information management system ensures safety, confidentiality and availability of sensitive company data and protects it.

TECHNICAL DETAILS

Developed with a proprietary framework supporting all MSA-Multi Serass’s applications, it is a SPA (Single Page Application) written in React JS and based on Microsoft’s Fluent UI graphic framework. The backend application is based on REST services – Spring Framework. Security is at two distinct levels, managed with a combination of web session and JWT, and is implemented with the Spring Security framework. The database is controlled with the MyBatis ORM.

ADDED VALUE
FEATURES

CENTRALISED RULES
Workflow engine for process management.
AUTOMATIC DEADLINE MANAGEMENT
The task manager details the daily activities to be completed, both by the handlers area and the administrative board.
FLOW MANAGEMENT CARD
The integrated management of workflows makes the system appropriate for both Motor Companies adhering to the CARD Convention and non-member foreign companies.
DYNAMIC CLAIMS PROFILING
• Addressing the most appropriate management path.
• Variety of segmentation variables (claim complexity, handlers area,...)
INTEGRATED DOCUMENT MANAGEMENT
The system allows for IT access to all claims documents, organising each source up to individual damage types and is natively integrated with automatic mailing systems.
MANAGEMENT CONTROL PANEL
A statistics segment monitors the main technical performance indicators and the management system’s implementation speed, at both synthetic and analytical levels.
CLAIM+ ACTIVATION FORMS
The claims procedure is managed by a specific Clever application called Claim+ designed to optimise the opening process also via the Call Centre.

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