Msa Multi Serass is the key Italian player in the full outsourcing of insurance services. Founded in 1979, it is present on the insurance services market with four offices in Italy and two abroad. It currently handles about 140,000 claims a year with a staff of approximately 150 employees. Msa Multi Serass is looking for its Milan office:

Our open positions


Business Analyst

Headquarters: Milan

Basic knowledge: English language

Skills required: IT

The ideal candidate has extensive insurance experience and has worked on projects in Claims Departments. They have learned about the operating mechanisms of the damage settlement process in general and the motor branch in particular. The successful candidate will mainly deal with:

Analyzing the existing reporting model and carrying out restyling actions to make it efficient and effective concerning the analysis objectives defined by the Board and the Claims Department;

Ensuring the construction and constant maintenance of a set of tools for forecast analysis, technical performance reporting and variance analysis;

Proposing plans for corrective actions and improvements to the claims management department and the board based on the evidence of the analysis and performance trends



Business Analyst

Degree in management engineering, economics, statistics, mathematics and statistical sciences.

Experience in non-life insurance consultancy and/or system integration will be considered a plus, in case the candidate has been able to work directly on the main insurance processes (non-life claims, portfolio operations – post-sale, damage settlement, with particular focus on the motor) and related management systems, developing project and program management skills.

The candidate has a good standing for constant contact with members of the company’s board and with customers.

Excellent knowledge of IT tools and a good level of English will complete the profile.


Business Analyst


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    ©Msa Multi Serass

    Msa – Multi Serass S.r.l, a limited liability company, Subject to the Direction and Coordination of Sirio Holding Srl

    Registered office: Via Sangro, 15 – 20132 Milan – R.E.A. MI – 2506361 – Fiscal Code / VAT number 10116240960