Services offered

SERVICES OFFERED

The key elements of innovative claims management

Msa can offer a diversified range of services with different levels of support depending on the client’s needs. In particular, Msa can act as the Company’s claims management, covering all process phases (“core” and “infrastructural”) and offer specific vertical services or individual stages of the claims process.

TRADITIONAL OUTSOURCING

FULL OUTSOURCING OF CLAIMS

MANAGEMENT OF FOREIGN CLAIMS

RUNOFF MANAGEMENT

SYSTEMS DEVELOPMENT

TRADITIONAL OUTSOURCING

Msa make available to companies with their own claims department the skills of its own staff specialized in settlement of predefined clusters of claims, using systems and processes within the company.

The highly technological features that distinguish the company’s IT systems make it easy to connect with the company’s claims system, to the advantage of Msa’s efficiency during its mandate.

FULL OUTSOURCING OF CLAIMS

Msa manages «current» claims, Auto and Non-Auto, CARD and no CARD, complex and straightforward. On the operational front, the company operates as a claims department on behalf of the client company, managing all the phases that make up the settlement process, including the coordination and definition of technical guidelines.

An enabling factor is undoubtedly a parametric management system that can be customized according to the client’s characteristics (direct, traditional, automotive, operating in CARD or outside CARD, …), interfaced with its Portfolio System and with the databases/insurance services of the Italian market.

MANAGEMENT OF FOREIGN CLAIMS

The Network of Representatives and the network of correspondents present in the various countries allow Msa to carry out the claims management of numerous international companies in the Italian territory, and at the same time, manage foreign claims on behalf of companies operating in the Italian market.

RUNOFF MANAGEMENT

Msa offers a complete management service for discontinued portfolios or the stock of claims from previous years for all classes, including specialist ones

SYSTEMS DEVELOPMENT

Msa, which has always focused on innovation in the design of its own claims management systems, has developed a set of IT architectures that increase operational efficiency and maximize flexibility over the years. The company makes the applications developed in the software as a service (SaaS) mode available to companies that manage their own motor, property and casualty claims internally.

TRADITIONAL OUTSOURCING

Msa make available to companies with their own claims department the skills of its own staff specialized in settlement of predefined clusters of claims, using systems and processes within the company.

The highly technological features that distinguish the company’s IT systems make it easy to connect with the Company’s claims system, to the advantage of Msa’s efficiency during its mandate.

FULL OUTSOURCING OF CLAIMS

Msa manages «current» claims, Auto and Non-Auto, CARD and no CARD, complex and straightforward. On the operational front, the company operates as a claims department on behalf of the client company, managing all the phases that make up the settlement process, including the coordination and definition of technical guidelines.

An enabling factor is undoubtedly a parametric management system that can be customized according to the client’s characteristics (direct, traditional, automotive, operating in CARD or outside CARD, …), interfaced with its Portfolio System and with the databases/insurance services of the Italian market.

MANAGEMENT OF FOREIGN CLAIMS

The Network of Representatives and the network of correspondents present in the various countries allow Msa to carry out the claims management of numerous international companies in the Italian territory, and at the same time, manage foreign claims on behalf of companies operating in the Italian market.

RUNOFF MANAGEMENT

Msa offers a complete management service for discontinued portfolios or the stock of claims from previous years for all classes, including specialist ones.

SYSTEMS DEVELOPMENT

Msa, which has always focused on innovation in the design of its own claims management systems, has developed a set of IT architectures that increase operational efficiency and maximize flexibility over the years.

The company makes the applications developed in the software as a service (SaaS) mode available to companies that manage their own Motor, property and casualty claims internally.

Vertical Services

VERTICAL SERVICES

Thanks to the collaboration with the company N4C, belonging to our group, we can offer a network of auto appraisers, non-life branches appraisers, doctors and assessors available throughout the national territory. Portal, our dedicated software developed internally, enables the assignment of tasks and connects all the claims management systems, regulating the networks’ functioning, simplifying processing times, efficiency, and the operations’ overall cost.

With the RipArte Srl group company, companies have access to a network of over 300 affiliated coachbuilders, offering total coverage of the Italian territory. The use of the service ensures pre-agreed rates, with discounts for the service beneficiaries and the adoption of standard management procedures. These two factors make it possible to reduce the average expense for claims. Centralized billing and the channeling service broaden the spectrum of services aimed at companies, which will increase the channeling rate as they have to deal with a single company throughout

Through the collaboration with Legalade, a law firm registered in the Special Register of the Bar Association of Trento, we can manage civil and criminal litigation related to third-party motor insurance on behalf of the clients. The service guarantees coverage of the entire country thanks to the efficient collaboration between the firm and professionals present throughout the national territory. The law firm’s innovative approach makes it possible to manage disputes according to standard methods and places Legalade as the only legal interface with the company.

FIDUCIARY NETWORK management

Thanks to the collaboration with the N4C company, belonging to our Group, we can offer a network of auto appraisers, Non-life branches appraisers, doctors and assessors available throughout the national territory. Portal, our dedicated software developed internally, enables the assignment of tasks and connects all the claims management systems, regulating the Networks' functioning, simplifying processing times, efficiency, and overall operations' overall cost.

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Coachbuilders Network Management

With the RipArte Srl group company, companies have access to a network of over 300 affiliated coachbuilders, offering total coverage of the Italian territory. The use of the service ensures pre-agreed rates, with discounts for the service beneficiaries and the adoption of standard management procedures. These two factors make it possible to reduce the average expense for claims. Centralized billing and the channelling service broaden the spectrum of services aimed at companies, which will increase the channelling rate as they have to deal with a single company throughout.

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Litigation Management

Through the collaboration with Legalade, a law firm registered in the Special Register of the Bar Association of Trento, we can manage civil and criminal litigation related to third-party motor insurance on behalf of the clients. The service guarantees coverage of the entire country thanks to the efficient collaboration between the firm and professionals present throughout the national territory. The law firm's innovative approach makes it possible to manage disputes according to standard methods and places Legalade as the only legal interface with the company.

©Msa Multi Serass

Msa – Multi Serass S.r.l, a limited liability company, Subject to the Direction and Coordination of Sirio Holding Srl

Registered office: Via Sangro, 15 – 20132 Milan – R.E.A. MI – 2506361 – Fiscal Code / VAT number 10116240960

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