Multi Serass has always offered an outstanding service to Brokers’ claims management. This fact is enabled by its dedicated division and by some value added services such as claims tracking

In particular the “value” for a Broker to deal with a “single structure” (MSA) is that is granted :
- a direct and quick relation between Broker and claims handler (MSA), also through a “red line”, additional to a better service allowed by a no-limit accessibility to MSA offices (from Monday to Friday, 9AM-1PM; 2:30PM-6PM)
- a unique and recurrent operational process standard, which allows errors identification (effectiveness) and efficiency (quicker processes directly affect internal costs optimisation)

• In addition, Multi Serass offers
  - a very good accessibility (5 days over 7, from 9 am to 1 pm and from 2 pm to 6 pm)
  - a very good System which enables
  • The claims tracking, where are available information on
    - Claims status
    - Claims payments (total/partial payment, amount paid, …)
    - Claims handler name
    - Claims adjustor name, date of assignment, …
    …
    
  • Dedicated statistics

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