Multi Serass Srl - liquidazione sinistri - gestione sinistri - gestione sinistri outsourcing - outsourcing claims - provider liquidazione sinistri - esternalizzazione liquidazione sinistri - multiserass

MSA "in pillole"

[ Company Profile ] | Inspiring principles and strategic positioning

Company Profile

MSA (Multi Serass) has grown to become the recognized high performance leading market player with Global reach in claims management, able to provide a superior service, speed of contact and settlement, first class communication through accessibility and availability, together with an outstanding personal end professional integrity

Key figures

Multi Serass has been the first established claims handling TPA in Italy (est. 1979)
Our figures in pills: over 50,000 claims handled in 2007, primarily Motor (80%); organization composed by nearly a hundred people (both employees and professionals)

Offering, network organization and flexibility

Service offering is articulated:
- overall process management (from notification to payment(*)) of current claims, run off or under litigation claims, specialized claims (Non Motor TPL, …),
- “high value added” supporting services, such as Technical Audit (closed files review for training goal or for loss economic opportunities evaluation – “leakage calculation”),, reserves due diligence, recoveries and retrievals, customer satisfactions, complains, ….
Network structure allow the full coverage of the main areas of the Italian territory (by now offices located in Milan, Bologna, Rome, Bari, Agrigento). Multi Serass offering is flexible and covers different needs: claims management can be conducted in Multi Serass own offices rather than at Client’s offices, through Multi Serass claims system rather than with Client’s claims system, through Multi Serass own external experts network rather than Client’s network

Differentiations areas

Multi Serass differentiates itself through

multi channel and “unlimited” accessibility
to information: Multi Serass is currently providing service 5 days out of 7, from 9 A.M. to 1 P.M. and from 2.30 P.M. to 6 P.M. to clients, claimants and brokers, through a Contact Center dedicated to answer or address phone calls, with two levels of automatic call rebound on other process actors in case of unavailability (busy line, …), in order to ensure the call is managed (we are going to extend working hours up to 8 P.M. and Saturday mornings)
To data, through on line web access to Multi Serass claims data base: so called “claims tracking” (see the demo)
To claims documents (in the near future), scanned by Multi Serass and available on the document management
outstanding performance, typically better than the market benchmark, and through “value sharing” fees linked to closing ratio and average cost performance
a proprietary, custom developed multi Company Claims System to support claims handlers and administrative staff. Multi Serass claims System is characterized …
by “value added” functionalities (task manager to remind deadlines or other tasks, letter auto composition, statistical reports, ISVAP data completeness check…)
by Disaster Recovery e Business Continuity logics aligned with best practices
a widespread coverage of the Italian territory, composed by a team of outstanding professionals (management, technical and coordination and control skills), structured in an organizational chart rich of high value staff functions (technical Internal Audit, …)
strong internal IT capabilities, able to completely interface Multi Serass claims system with the Client claims system (“live” with a few Clients)

Credentials

Credentials are Multi Serass best business card: Long run business relationship with many different Companies, above all the ones that turn to outsourcing claims management as a strategy, and no existing or past legal controversy.

Other useful information

Success fees (value sharing)
Quick tips in case of claim
Key factors to select a claims TPA
Outsourcing benefits

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