• P&C Bancassurance market is a tremendous opportunity for Banks which have not moved into this market yet
  • On the ROI side (it is a new market, where the “Client” trusts more the bank institution rather than traditional Players
  • On the retention/acquisition of new Clients on the banking traditional market, by offering new products (insurance products) which covers Clients’ needs and which are not offered by traditional competitors (other Banks). Main consequences can be a higher retention rate and acquisition of new Clients (through marketing campaigns and “word of mouth”)
    
    
• This P&C Bancassurance market is growing at a level that is under its potential (considering European market benchmarks). The main issue is – in fact - claims management; Banks’ main fear is that an ineffective claims management might negatively affect Clients’ satisfaction level, impacting on his fidelity
  
  
• Multi Serass, after having analysed this market together with some financial institutions (both Banks and Insurance Companies) and with some financial services consulting firms, has developed a new business model that enables the Bank…
  • …to avoid remaining halves the ford in claims management, in case of business interruption
  • …to have granted a quick start-up, in a “plug and play” logic
  • …to avoid “start-up” risks, in particular in a very critical and issue-based area (such as the claims area), by laying on a consolidated structure
  • …to minimise investments
  • …to minimise the risk of receiving an unsatisfactory service level:
    • By signing service level agreements, linked to process elapsed and to technical KPIs
      
    • By accessing to a claim tracking service and custom statistics, very difficult to obtain from a traditional Insurance Company
  • …to pay on a “way out strategy” in case of more interesting opportunities or unsatisfaction
    
    
    
• This model enables also the Insurance Company
  • … to eliminate the main conflict area with the banks: claims management
    
  • … to optimise its own costs (expense ratio forecast, pay per use costs, …)
    
  • … to get outstanding average costs (payment) and service level, positively affecting bottom line results and customer retention
    

To deepen the exposed business model, please contact Mr Giovanni Campus – General Manager – at +3902465474250